FAQ (Frequently Asked Questions)

1. What devices do you repair?

We repair a wide range of electronic gadgets including smartphones, laptops, tablets, smartwatches, and accessories. We specialize in servicing Apple, OnePlus, and Realme devices as an authorized service center.

2. Do I need to book an appointment before visiting?

While walk-ins are welcome, we recommend booking an appointment to ensure quicker service and avoid waiting time. You can call or email us for a convenient time slot.

3. How long does a typical repair take?

Most standard repairs are completed within 24 to 48 hours. However, timelines may vary depending on the type of issue, parts availability, and device condition.

4. Do you offer a warranty on repairs?

Yes, we provide a limited service warranty on specific repairs and replaced parts. The warranty duration and coverage details will be mentioned in your service invoice.

5. Will my data be safe during the repair?

We take utmost care during repairs, but we highly recommend backing up your data before handing over the device. We are not responsible for any loss of data.

6. Are genuine parts used for replacement?

Yes. As an authorized service center, we use original parts for Apple, OnePlus, and Realme devices. If genuine parts are unavailable, we will inform you and seek your approval for high-quality alternatives.

7. Do you offer doorstep pickup and delivery?

Yes, we offer doorstep pickup and delivery services within select locations. Please contact us to check availability and arrange a service request.

8. How can I track my repair status?

You can track your device status by calling us at +91 9957700225 or +91 6000858174, or by sending an email to ontimeservicing4@gmail.com or contactus@ontimeservicing.com.

9. What payment methods do you accept?

We accept cash, UPI, debit/credit cards, and online bank transfers. You will receive a detailed invoice for every transaction.

10. Do you provide support after service?

Absolutely! Our team is available to assist you even after your repair is completed. For any concerns or follow-ups, feel free to contact us.

Still have questions?
📧 Email us at: ontimeservicing4@gmail.com / contactus@ontimeservicing.com
📞 Call us: +91 9957700225 / +91 6000858174